We want you to love what you've ordered! If you are
not satisfied for any reason, simply return the item
to us in its original condition within 15 days and we'll
be happy to make an exchange. Once we receive the item,
we will promptly ship the exchange item.
How
to Exchange an Item:
If
you would like to exchange an item, simply follow the
instructions below:
1)
Contact our customer service center at 1-516-692-5472
to obtain an RMA (Return Merchandise Authorization)
number.
2)
Repack the item securely in its original packaging along
with the packing slip.
3)
Make sure you include your RMA number in the following
address, and mail the item back to us:
productjunkies.com
exchanges
RMA # (include your RMA number here)
9 The Brae
Wodbury, NY 11797
We
highly recommend that you return the item via an insured
carrier (e.g., FedEx, UPS, USPS Parcel Post), and that
you insure the item for its full value. Make sure to
retain all postal and insurance receipts -- this will
protect you in case the item is damaged or lost in transit.
All returns must be pre-paid; sorry, we cannot accept
COD returns.
If
you receive an item that is damaged, defective, or is
not the item you ordered, please save the box and all
of the packing material and contact us immediately.
We'll tell you how to send it back to us at our cost,
and we'll send you a replacement right away.
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